Frequently asked Questions












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            • I have received message saying I have reached data limit of OneDrive/Outlook. What shoul

            First of all, check the current status of OneDrive storage availability. If the icon is or
            getting closer to the limit, if the icon is red, you have reached the limit. For OneDrive 
            applies same recommendations – stop the automated synchronization, delete unused and unnee

            empty trash files. If these measures do not solve the storage issue, please get in touch w
            faculty/unit support to find out your next options.


            • I have received message about quarantine email. What should I do?
            You have now 30 days to decide if this particular message should be kept in quarantine or 

            wish to receive it. It is possible to set the sender authorized and receive message from t
            future without further antispam system control. Otherwise you can choose to manually block
            the quarantine continue.


            • What happens with my data when I leave the university?
            You have up to 4 months to continue using all your services. After this 4 months period yo

            able to use your email inbox and after another 3 months it will be deactivated as well. Da
            shared services, e.g. MS Teams or SharePoint, will not be affected. If necessary you can g
            your local IT faculty/unit support with request for extension of this period.


            • Am I obligated to use Microsoft 365 cloud services?
            You are not obligated to use the Microsoft 365 environment however if you choose not to, p

            to set redirecting of emails in your faculty/unit mailbox. Every student and employee of C
            get their email address assigned automatically. Therefore it is important to keep receivin
            may be related to cooperations, classes, etc. Instructions for email redirection can be fo

            "https://tarantula.ruk.cuni.cz/365EN-15.html"] .

            • Who can I contact with regards to other issues with Microsoft 365 services?

            If you run into issues not mentioned above, please always get in touch with your local fac
            support.